Ecommerce Growth Meetup
EGM
EVENT #9

Loyalty Programs: Part of the Complete Customer Experience

Loyalty Programs: 
Part of the Complete Customer Experience

May 20

10:00 AM CEST

Discover how loyalty programs can fuel retention, boost engagement, and become a seamless part of the customer journey.

More Than Points: Loyalty That Lasts

Today’s customers don’t just want rewards. They expect personalized, meaningful brand experiences at every touchpoint. In this event, we’ll explore how loyalty programs, done right, can create deeper relationships and drive repeat business

This event is brought to you in partnership with Bloomreach – the platform that empowers brands to deliver personalized, real-time commerce experiences that convert. Bloomreach combines the power of unified customer data, AI-driven recommendations, and headless content management to create seamless journeys that boost loyalty and revenue. Trusted by over 850 global brands, Bloomreach is shaping the future of digital commerce.

Event Agenda

session 1: 10:00 - 10:30 AM

Loyalty Programs: Where to Start and What Really Matters

Before choosing tech, partners, or perks, you need the right strategy. This session covers the core principles that make or break loyalty programs – and helps you build one that fits your brand, your customers, and your business goals.

  • Key questions to ask before you start
  • Common mistakes that derail loyalty efforts
  • How to align loyalty with your customer journey

Anastasia Chaykina

MA & Loyalty Programs
Expert – tribe47,
CEO – Loyalty Roots

session 2: 10:30 - 11:00 AM

Browsers to Buyers to Loyal Customers: Strategies to Boost Loyalty and Repeat Engagement

Loyalty isn’t earned through points alone. In a world of endless options, this session explores how to build emotional, lasting connections by weaving personalization and value into every step of the customer journey – from first click to repeat purchase.

  • Why loyalty starts before the first purchase
  • How to personalize every stage of the journey
  • Turning buyers into loyal brand advocates

Sarah-Jane Bevis

Senior Customer Success Manager – Bloomreach

Panel discussion: 11:00 am - 12:00 pm cest

What makes a loyalty program truly work? In this panel, we bring together experts who build, power, and scale loyalty solutions. From first steps to long-term strategy, we’ll explore key challenges, smart tech choices, and what really drives lasting customer loyalty.

Robert Olędzki

Digital Business Director
– PAYBACK Poland

Daniel Górny

Loyalty Programs Manager
– YES

Sarah-Jane Bevis

Senior Customer Success Manager
– Bloomreach

Ewa Wysocka

CEO – tribe47
Founder – PortalYogi

ABOUT E-COMMERCE GROWTH MEETUP

If you’re serious about e-commerce,
you should be here

If you’re serious about e-commerce,

you should be here

Forget fluff, hype, and vague strategies – this is where real e-commerce pros talk. This online event series delivers sharp insights, data-driven tactics, and candid discussions on what’s actually working (and not working) in digital commerce. No motivational speeches, no sugarcoating – just actionable strategies from those in the trenches. If you’re serious about scaling, you belong here. And yes, it’s free – because knowledge should be shared.

EVENT CREATED BY:

tribe47 is an e-commerce business consultancy that specializes in conceiving, launching, growing, and optimizing e-commerce ventures for businesses in both physical and digital product sectors. We offer end-to-end services that integrate strategic consulting with hands-on execution, ensuring that their clients can effectively enter, scale, and succeed in the ecommerce market.

Sublime helps D2C and e-commerce brands identify growth opportunities through sales and marketing data analysis. Among other features, it provides attribution modeling, CLV and CAC calculations, and in-depth customer segmentations. Sublime integrates with top tools, serving as your dedicated data team to drive growth.

OUR PARTNERS:

Catch up on our past events

Dive into expert talks on AI in e-commerce, scaling with Meta, client acquisition strategies, and mastering affiliate programs. Whether you need fresh strategies or a quick refresh, our past meetups are waiting for you. Watch now on YouTube and don’t forget to subscribe!

02 ❤️💏

Brand & Sales
Campaigns

– It’s a Match!
Learn how to balance brand awareness with performance marketing to drive both long-term growth and immediate conversions.

03 🚀👏

Rocketing Launch
Phase for Stellar
Success
Rocketing Launch Phase for Stellar Success
From zero to liftoff – discover the key moves for launching a profitable e-commerce business and scaling fast.

04 ⛓️‍💥💥

Breaking Through

the Growth Ceiling
– Strategies & Solutions
Breaking Through the Growth Ceiling – Strategies & Solutions
Stuck in stagnation? Uncover the processes and analytics that unlock the next level of e-commerce success.

Ready to turn one-time buyers into lifelong customers?

Reserve your spot and discover how loyalty programs can unlock real retention and long-term value.
A few tweaks can turn more carts into purchases. Don’t let customers drop off – get the insights you need to optimize your checkout.

© E-Commerce Growth Meetup. 2025